SHIPPING Where does BABES IN HOODS ship? We offer worldwide shipping with our carrier USPS (First-Class Package International Service).
Tell me about domestic shipping. We offer FREE shipping to the US and Canada for orders over $50(using USPS with tracking and Canada Post).
Tell me about international shipping. CUSTOMERS MAY EXPERIENCE TEMPORARY DELAYS ON INTERNATIONAL MAIL DUE TO COVID-19. See here for more details. We are not responsible for lost or stolen packages or packages delayed by the postal service. All taxes and customs are sole responsibility of the customer. Customs offices may delay estimated arrival dates. This is beyond our control, as we are not involved in the customs process. Customs fees and/or taxes are the sole responsibility of buyer. We're required by law to declare full value of items and declare them as merchandise.
Please let us know if you have an issue with your order, and we will do our very best to make it right!
How can I track my order? We will send you a confirmation email (once you have placed your order), then a shipping confirmation email with a tracking number.
When will my order ship? Please allow 1-2 business day for your order to be processed, 2-3 days for domestic shipping (within Canada), and 7-21 days for international shipping. Approximately 10 days to the US. Please note: All orders placed after 12 PM PST will begin processing the next business day. Orders places on weekends and national holidays are processed the following business day.
EXCHANGES & RETURNS How do I place an exchange or return? Our hoodies are made with quality material, love and attention to detail. However, if you are unsatisfied with your purchase, please send it back. Simply email email@example.com with the reason for exchange or return and we will reply back with an ID#.
What’s your return policy? Exchanges and returns for hoodies are accepted within 14 days of receipt for all orders purchased online at full price. Items must be unworn and unwashed to receive a full refund.
For safety reasons, our face masks are ineligible for returns or exchanges. Please note: * You'll be responsible for all shipping and handling fees for exchanges and returns. And any items marked 'Final Sale' won't be eligible for an exchange or return.